Understand what your users are doing and why
Think about this for a second. If a colleague asks you to describe your user, how much can you actually tell? Do you know how they experience your product, where they leave and why? Understanding your user is key when you want to improve your website or app.
Our UX review will help you:
✓ Identify the most important pain points where your users drop off.
✓ Translate user behaviour into actionable improvements.
✓ Prioritise budget where it adds most impact, based on user data.
Analysis learned that some users had trouble navigating the site, so we redesigned our menu based on user insights.
Want to see the benefits of UX research in practice? Check out our case study of Torfs and discover how analysing user data resulted in actionable improvements to their navigation menu.
How does it work?
#1 Scope & KPI definition
Based on your goals and top tasks, we determine the scope for the scan. This way, we know where to start and what data to focus on.
During a kick-off meeting we will discuss the proposed scope, what user data we can use or collect for our analysis and KPIs to measure the impact of the improvements.
#2 UX review
A UX review combines metrics (session data, conversions, click maps…) with heuristics and best practices to evaluate the user experience. This makes our researchers move beyond surface trends to gain deeper insights into user journeys, motivations, and pain points.
#3 Reporting
All outcomes of the UX scan are translated into an insightful report with:
- A data-driven snapshot of your website’s current performance.
- Identified UX and accessibility issues based on analytics, heuristics and evaluations.
- A clear overview of improvements and recommendations.
#4 Presentation
We present the UX review results to your whole team of designers and content producers to get them all involved. With actionable next steps, you know what areas to optimize next.
What does it cost?
To help you plan with confidence, our UX review is available from €2.775 (excluding VAT).
For this price you get a review of 2 to 3 top tasks visitors perform on your website or app.
At the end you get valuable insights in how to improve the user experience of your digital product and what areas to optimize next.
I’m interested in a UX review of my website
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