Roundtable with digital strategist
Mapping your Customer’s journey and visualizing the end-to-end user experience, together with data supported personalization, based on a 360° view of the customer, is a known trend.
This technique makes it possible for your organization to get to know your customers, approach them more personally and build a well-founded, long-term relationship with higher loyalty, conversion & revenues and lower churn.
Share your questions and experiences with peers from the utilities, banking & insurances and telecom sector. Build new insights that can help you take personalization to the next level.
On the 31st of January, from 12:30 to 18:00 we would like to take you on a journey of best practices and work together on a fictional case where you can build insights and share experiences and questions.
12:30 Arrival / Welcome
13:00 Start roundtable part 1 led by our experienced digital strategist
16:00 Start roundtable part 2
18:00 End of roundtable
GPS for parking:
Oscar Van Kesbeeckstraat 43
Join the Humix Personalization Round table and use Customer Journey Mapping as your survival tool to build the optimal personalized experience for your customers. Participation is completely free.
Places are limited so make sure to register below!
“Customers can leave you in the blink of an eye. They expect you to know them, understand them and deliver more than a mere product. They want a service and they want it to be personal.”